SigamaTEK's Advantage Support Agreement is a higher-tier level of support which offers additional benefits at a higher cost (think of it as platinum-level support).
Why would I want it?
Advantage Support isn't for everyone, but if any of the following items appeal to you, we strongly recommend discussing it with your local sales representative.
- Support from a top-tier SigmaNEST engineer who knows your setup and works with you regularly
- Access to an advantage-only phone line and email address
- Fastest response and resolution time possible
- SigmaTEK maintains documentation of your licenses, methods of use, and operational data so that you don't have to repeatedly explain yourself
- One major upgrade service every two years
- One scheduled remote upgrade service every year
- Support for customized reports and report templates
- Eight hours of general online training per year
- Complimentary post modifications/enhancements (two hours per year per post)
How much does it cost?
Much like the normal maintenance subscription, Advantage Support is a based on your total software value. If you'd like to learn more, please contact our Sales Team or your regional sales representative.