When you purchase SigmaNEST, a one-year maintenance plan is generally included in the cost of the purchase.
After the year is up, we will contact you and ask if you want to renew. While renewal is 100% optional, we strongly encourage it.
But what's in it for you? Here are a few of the benefits of an active maintenance plan:
Free software upgrades
With a current maintenance plan, you'll be the first to know about (and obtain) new releases. Upgrades are provided free of charge to customers on a maintenance plan, meaning that you'll always have access to the latest features.
Phone and email support
Our Support team is exclusively available to trained customers on a current maintenance plan. Once your plan expires, you'll have a grace period of about 30 days to renew. After that date, the Support team will be unable to assist you until you re-activate your maintenance plan.
Full access to the Knowledge Base / SigmaNEST Community
If you're not on maintenance, you've probably noticed that there are a few places in this Knowledge Base that you don't have access to. That's because the SigmaNEST Community forums (except the Announcements section) and many articles on this site are exclusive to on-maintenance customers only.
Protect your investment
While you may not think of SigmaNEST as an investment, that's really what it is. And as operating systems and CAD packages update and evolve, we update our software, too.
When you protect your investment with a maintenance plan, you never have to worry about whether SigmaNEST is compatible with the latest version of Windows or SOLIDWORKS. We take care of all that for you by releasing regular updates that add support for new Windows versions and CAD packages.
Long-term cost savings
If for some reason you are unable to renew your maintenance plan after the first year, the cost to re-activate your plan in the future will be significantly higher than it would have been to simply renew. Mainly because you are effectively purchasing all the releases that occurred between your original purchase and the upgrade.
So if you plan to keep your software up-to-date, being on maintenance is the best way to save money in the long run (and receive exclusive on-maintenance benefits).